You ask

Here are the most frequently asked questions of our clients.

What is transfer?

Transfer is a pre-booked order. The driver with a sign meets the client at the exit from the baggage claim area or in another coordinated place. If clients arrives by train, the driver meets them at their carriage. The driver helps with luggage. Transfer is transparent. When you book a transfer, you can select the car category, its make and ask questions about the driver. All payments are cashless.

What is outsourcing?

Outsourcing means we delegate some business processes to the third parties. Transport outsourcing is our product of the complex transportation services. Cooperation with us can guarantee accurate and coordinated fulfillment of your transportation-related business processes.

Can 4 passengers get in the standard-class vehicle?

A standard-class vehicle is designed for comfortable and safe drive of 3 passengers. As a rule, 4 people with luggage cannot be placed in one car.

How can I pay for my transfer?

You can pay with your bank card or via Internet acquiring.

Where should I look for my driver?

Your driver will meet you with a sign in the arrival area. If you meet at your hotel, the driver will wait for you in the lobby. If for some reason you can’t find the driver, call us at 8(800)555-04-12.

What should I do if my flight is delayed?

Your driver will follow the flight and meet you as soon as you arrive, without any extra payments.

I travel with a child. Should I pay extra?

You get child seats for free in any region where we operate. Just inform us of the age of your child in advance.

What should I do if something goes wrong, or if I have some complaints or comments?

You can always call us at 8(800)555-04-12. For Russia calls are free. Our support will always help you and tell you what can be done. We will also answer your questions.